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  • USB disk appears on disk management but not on "my computer"

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    Share With Friends (Updated 6-8-2010)
  • Article ID:
    4243
  • Date Created
    Thursday, April 14, 2022
  • This Article Has been Viewed
    392 times
  • Short Desc
    A newly installed and formatted hard drive does not show in My Computer but shows in Disk Management.
  • Details
    When installing and formatting a new hard drive through a USB connected device you may see the device in [Disk Management], but not see it in [My Computer] (or) [This PC].

    Several issues could cause this problem, and listed below are the ones we have encountered.
  • Recreate Issue
    Scenario 1:
    The drive letter is not properly set to the USB hard drive, causing Windows to not recognize it within [This PC] or [My Computer].
  • Resolve Issue
    Scenario 1:
    After initializing the drive and creating a new volume is completed, a format is performed, then a letter is assigned to the drive. In some cases, this drive letter could be wrong.

    Example
     
    Volume M: (\Device\HarddiskVolume32) is healthy. No action is needed.

    Volume N: (\Device\HarddiskVolume33) is healthy. No action is needed.


    In the above two examples, these are the same drives. However, you can tell they have different drive letters. The first one is M and the second one is N.
    [N] is the proper letter for the drive, but [M] shows in Disk Management.
    Since the drive letter was not correctly assigned to the drive, it is sending the wrong information to Windows, causing Windows not to recognize it on [This PC].

    We need to Shut off the USB device and then turn it back on to fix this issue.
    This will cause the drive to resync itself with [Windows], and the drive letter will then be appropriately assigned and recognized by [This PC] or [My Computer].

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