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  • Norton Antivirus 2012 or Norton Antivirus 2013 starts but does not show in taskbar beside the clock

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  • Article ID:
    201
  • Date Created
    Wednesday, February 20, 2013
  • Last Updated
    Wednesday, February 20, 2013
  • This Article Has been Viewed
    1496 times
  • Short Desc
    Norton Antivirus 2012 or Norton Antivirus 2013 does not show beside the clock in the taskbar.
  • Details
     
    When you install Norton Antivirus 2012 or Norton Antivirus 2013 for the first time, you may notice that its icon is not in the taskbar beside the clock. When you view the Event Viewer, you will notice that NAV (Norton Antivirus) has in fact started successfully, but just has not shown its icon beside the clock.
    There seems to be an issue with the Group Policy, and a Microsoft Download and Install, should correct this issue.
  • Recreate Issue
    To reproduce this issue:

    Scenario #1:
    This has only been tested with Windows XP.
    There is a problem with the Group Policy, that needs to be addressed.
  • Resolve Issue
    To resolve this issue:

    Scenario #1:
    This may work on some, and may not work with other systems. This is for Windows XP, has not been tested on other systems.

    Download and install the following file for Microsoft
    Group Policy Preference Client Side Extensions for Windows XP (KB943729)«

    Once this component is installed, reboot your computer, and Norton Antivirus should now be in your taskbar beside your clock.

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