KB Issue

When trying to install Norton Antivirus 2009, Norton Antivirus 2010, Norton Antivirus 2011, Norton Antivirus 2012, Norton Antivirus 2013, and you do not have Terminal Services installed in services, you will experience the following error.

Issue Details

Terminal Services is needed for programs to run properly.

Norton Antivirus 2009 and above require this service to be installed in Services for installation or proper operation.

The following error will happen when trying to install Norton Antivirus 2009.

A problem has occurred that needs your attention:
This process is unable to continue because the "" component was unable to start correctly. Please restart your computer and try again.
Go to Technical Support website

For those using Norton Antivirus 2012 or Norton Antivirus 2013, you may receive the following error message instead.

A problem has occurred that needs your attention:
This process is unable to continue due to a system service that may not be installed or cannot be started. please repair your installation of windows before continuing.

Recreate Issue

When Terminal Services is not installed in Services, programs that use it will not function, install properly, or at all.

Resolve Issue

This is for Windows XP, Vista (Maybe Windows 2000), I'm not sure about Windows 7.

You might want to create a restore point on your system before running this script

Copy the script and paste it into Notepad, save as: TermServ.reg
Double click on the file, and click [ok] on both dialog boxes.

This script will work for Norton Antivirus 2009, 2010, 2011, 2012, 2013, and possibly newer versions as they become available.

Added: June 22, 2026 - This script is for historical purposes only. Do not use on modern Windows systems.

[CMD - Windows Registry Script]

CFFCS | CarrzSynEdit: | CMD (Windows Command Prompt) | L (Linux)

Windows Registry Editor Version 5.00 

[HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Services\TermService] 
"ErrorControl"=dword:00000001 
"ObjectName"="LocalSystem" 
"Start"=dword:00000004 
"Description"="Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server." 
"DisplayName"="Terminal Services" 
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00 
"Type"=dword:00000020 
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 
00,76,00,63,00,68,00,6f,00,73,00,74,00,20,00,2d,00,6b,00,20,00,44,00,43,00,\ 
6f,00,6d,00,4c,00,61,00,75,00,6e,00,63,00,68,00,00,00 

[HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters] 
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\ 
00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\ 
74,00,65,00,72,00,6d,00,73,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00 
"Certificate"=hex:01,00,00,00,01,00,00,00,01,00,00,00,06,00,5c,00,52,53,41,31,\ 
48,00,00,00,00,02,00,00,3f,00,00,00,01,00,01,00,e5,45,24,31,ec,8b,98,86,eb,\ 
c8,2b,21,c3,e1,31,81,91,58,dc,33,06,73,a8,aa,bd,cb,d8,6d,a4,51,37,fa,8e,00,\ 
19,30,78,61,66,66,5e,93,65,1f,0b,11,ba,d2,a1,13,fe,4b,53,96,b6,55,4a,ec,47,\ 
86,e7,42,27,b4,00,00,00,00,00,00,00,00,08,00,48,00,62,44,de,b8,1e,ab,d4,7a,\ 
20,30,c0,64,ec,2c,4d,8f,41,b8,99,17,ee,d9,6e,69,52,6e,3a,41,35,27,91,d9,b7,\ 
81,57,f0,76,26,1f,f0,6c,d7,a2,9e,47,82,a6,ae,fe,88,63,7c,d0,e2,48,1f,42,84,\ 
22,ae,47,59,ee,58,00,00,00,00,00,00,00,00 

[HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Performance] 
"Close"="CloseTSObject" 
"Collect Timeout"=dword:000003e8 
"Collect"="CollectTSObjectData" 
"Open Timeout"=dword:000003e8 
"Open"="OpenTSObject" 
"Library"="perfts.dll" 
"Last Counter"=dword:00000886 
"Last Help"=dword:00000887 
"First Counter"=dword:00000806 
"First Help"=dword:00000807 
"Object List"="2054 2176" 
"Library Validation Code"=hex:00,20,7c,22,cb,2b,c1,01,00,30,00,00,00,00,00,00 
"WbemAdapFileSignature"=hex:7e,fd,21,14,ea,d1,ac,72,34,26,10,d7,19,2b,fb,32 
"WbemAdapFileTime"=hex:00,20,7c,22,cb,2b,c1,01 
"WbemAdapFileSize"=dword:00003000 
"WbemAdapStatus"=dword:00000000 

[HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Enum] 
"0"="Root\\LEGACY TERMSERVICE\\0000" 
"Count"=dword:00000001 
"NextInstance"=dword:00000001

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