KB Issue
When installing Office 2010 products on your system, you may experiance an issue with the installation undoing itself after the completion. This problem will occur if the target system does not have the latest .net platform installed.
Issue Details
When installing Microsoft Office 2010, the installation goes through to the end, and then backs up, and the installation window disappears. This issue is due to missing system components.
This Article describes the steps needed for a successful Office 2010 installation.
The links provided in this Article are to Microsoft for downloading the required application components that are not mentioned in the minimum system requirements for Office 2010 installation on your Windows XP, Windows 2003 Server, Windows Vista, and Windows 7 Operating Systems.
Recreate Issue
When installing, Office 2010 product on a system that does not have the latest version of the .NET platform.
Resolve Issue
The following .NET Platforms with a * beside them are required for a stable .NET installation; 4.0 is not required but is provided here for those who would like to obtain it.
These are the x86 Packages ONLY, please do a search for x64 for the same products
Dated: June 30, 2026
The information in this article is for historical purposes only.
Some of the Microsoft Download links are no longer available. Though they can be obtained from third-party websites or via the Microsoft .NET download center in other languages.
  1. * www.microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en - .NET Framework 1.1 Redistributable 23.1MB
  2. * www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5 - .NET Framework 2.0 Redistributable 22.4MB
  3. * .NET 3.0 Redistributable« 50.33MB
  4. * .NET 3.5 Redistributable« 197.12MB (Still Available)
  5. * .NET 3.5 SP1« 231.50MB (Still Available)
  6. * Update to 3.5 SP1 Required« (Still Available)
  7. .NET 4.0 Redistributable« 48.1MB (Still Available)
Once the installation of the above-mentioned .NET versions is complete, reboot your computer, then start installing your Office 2010 Product.
This is a fix ONLY for the mentioned issue, THIS WILL NOT fix the issue concerning the Trial installation of office 2010 restriction on installations on the same system more than one time.
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The above-related Article will cause this same issue.
Perform the instructions in this Article if they apply to your situation.
Along with the .NET installation packages, the WMI controller must also be present.